The Euro and Your Insurance – Everything You Need to Know

No. The conversion from Bulgarian lev to euro will not lead to an increase in the prices of insurance services. The conversion process follows clear rules designed to ensure that consumer interests are fully protected.

No. The introduction of the euro does not affect the validity of your existing insurance contracts. They will remain in force under the same terms and conditions, with the only change being that all amounts will be calculated and displayed in euro instead of Bulgarian lev. The conversion will be carried out automatically, and there is no need to sign a new contract, an annex to the existing one, or take any other additional action.

The recalculation (conversion) will be carried out automatically at the official exchange rate. All amounts will be rounded to the second decimal place in accordance with the standard mathematical rounding rules.

No, the IBAN will not change. After January 1, 2026, when the euro becomes the official currency in Bulgaria, all existing bank accounts — including those previously held in Bulgarian lev — will be automatically converted to euro. The IBAN numbers of these accounts will remain unchanged.
This means you can continue using the same bank account for your payments to MetLife.

Starting from January 1, 2026, with the introduction of the euro as the official currency, the direct debit service will no longer be available as a method for paying insurance premiums. This change is due to updates in the banking infrastructure that are beyond the control of MetLife Bulgaria.
To continue making automated payments without visiting a bank branch, the most convenient option is to set up a standing order to one of our bank accounts.
This service is offered by many banks and can be accessed either through online banking or by visiting a bank office. We recommend contacting your bank or checking your online banking platform to see if and how you can create such an order.
When setting up the standing order, please make sure to specify:

• The exact amount in euro you need to pay. If you previously paid in Bulgarian lev, you can convert the amount by dividing it by the official exchange rate: 1.95583.
• The day of the month on which the payment should be made – based on your personal preferences and account inflows.
  
• The payment reference – only the number of your insurance policy.

Important: If you have more than one insurance policy, you must create a separate standing order for each one.

You can use one of the following MetLife Bulgaria bank accounts:

Postbank

• BIC: BPBIBGSF
• IBAN: BG29BPBI79401043401502

DSK Bank

• BIC: STSABGSF
• IBAN: BG11STSA93001521037395

If you have any questions or need assistance, your insurance intermediary is available to help you.

The following will be displayed in both Bulgarian lev (BGN) and euro (EUR):

The total amount due under the insurance contract – the amount you are required to pay;
The installments in case of payment by installments, including in notifications about the amount of premiums due during the relevant period, regardless of the date on which the insurance contract was concluded.

Yes. The following amounts are not subject to mandatory dual display:

• Accrued taxes and fees, as well as other converted amounts;
• Amounts related to the settlement of insurance claims and compensations;
• Amounts related to the maturity or surrender of an insurance policy;
• Any other monetary values that are not part of the price of the insurance service.
  

Yes. During the dual display period, the total final amount of the insurance service will be shown in both euro and Bulgarian lev on the issued payment slips. The official exchange rate from BGN to EUR will be applied.

No. The conversion and dual display do not apply to the prices and monetary amounts under insurance products that are developed and offered directly in euro or another foreign currency.

If a refund is required in accordance with the insurance contract and applicable law during the dual circulation period, the amounts due will be refunded entirely in euro.

Yes. Within one year from the date of the euro adoption, you have the right to request a reference for the monetary values in Bulgarian lev under your insurance contracts.

This reference will be provided to you free of charge by the insurer within 7 days from the date of your request.

No. The introduction of the euro does not change the procedures or conditions for handling claims and paying out compensations under your insurance policies. The only change is that all amounts will now be stated and paid in euro instead of Bulgarian lev. All other terms and conditions of your insurance contracts will remain the same.